Privacy Policy

Last updated: July 10, 2026

Shipping Policy | Return & Refund Policy | Privacy Policy | Terms of Service

This Privacy Policy explains how EPELAY collects, uses and shares personal information when you visit epelay.com, contact us or place an order. The store is powered by Shopify, which processes information needed to provide the storefront and checkout.

Information we collect

We may collect contact information, billing and shipping details, order and payment status, customer-support messages, device and browser information, IP address, cookie identifiers and website activity. Payment card details are handled by Shopify and payment providers; EPELAY does not receive the full card number.

How we use information

Provide the store, checkout, order fulfillment and customer support.
Confirm payments, prevent fraud and protect the store.
Send service messages about orders, returns and account activity.
Improve products, content, navigation and website performance.
Send marketing only where consent or applicable law permits, with an unsubscribe option.
Meet legal, tax, accounting and regulatory obligations.

Cookies and analytics

Shopify and approved service providers may use cookies or similar technologies for essential store functions, preferences, analytics, fraud prevention and advertising measurement. Available consent and privacy controls are shown where required.

How we share information

We may share necessary information with Shopify, payment processors, shipping and fulfillment providers, analytics and customer-support services, professional advisers and authorities when legally required. We do not sell personal information for money.

International processing

EPELAY is operated from Hong Kong and uses service providers that may process information in the United States and other countries. Appropriate contractual or legal safeguards are used where required.

Data retention

We keep information only as long as reasonably necessary for orders, support, fraud prevention, tax, accounting, legal obligations and dispute resolution. Retention periods vary by record type and applicable law.

Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction or objection, or to withdraw consent. We may need to verify your identity before completing a request. You may also appeal or contact a local data-protection authority where the law provides that right.

Security

We use reasonable administrative and technical measures and rely on Shopify's commerce infrastructure. No internet transmission or storage method is completely secure.

Children

The store is not directed to children under 13, and we do not knowingly collect their personal information.

Contact

For privacy questions or rights requests, use the Contact Us form or email epelaymex@163.com. EPELAY is operated from Hong Kong. This policy does not represent EPELAY as a United States company.