Shipping policy
Shipping Policy
Order processing
Orders are normally processed within 1–2 business days, excluding weekends and holidays. Processing time may be longer during peak periods or when an order requires verification.
Shipping destinations and methods
We currently ship to destinations available at checkout. Available shipping methods, charges, and estimated delivery dates are shown at checkout based on the delivery address and order contents.
United States shipping
Orders shipped within the United States may be fulfilled from our U.S. warehouse network. Standard eligible U.S. routes currently show an estimated transit time of 3–5 business days at checkout. Most U.S. deliveries typically arrive within 3–7 business days after shipment. Qualifying orders may receive free shipping; any applicable charge is shown before payment.
International shipping
Where international delivery is available, carrier-calculated services may be offered at checkout. Delivery times vary by destination, carrier, customs processing, and the service selected.
Order tracking
After an order is handed to the carrier, we will send tracking information when available. Tracking may take up to 48 hours to update. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, customs, holidays, or other events outside our control.
Duties and taxes
International orders may be subject to import duties, taxes, or customs fees unless checkout states they are prepaid. The customer is responsible for charges imposed by the destination country.
Address accuracy
Please confirm your shipping address before placing your order. Contact us promptly at epelaymex@163.com if an address needs correction. We cannot guarantee changes after fulfillment has begun.
Lost, damaged, or delayed packages
If a shipment appears lost, arrives damaged, or contains the wrong item, contact epelaymex@163.com with your order number so we can investigate and assist.
Contact
For shipping questions, contact epelaymex@163.com.