Refund policy

Returns and Refunds

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, with any original tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at epelaymex@163.com. If your return is accepted, we will provide the authorized return address and complete shipping instructions. Please do not send any item before receiving our return authorization. Items sent without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items cannot be returned, including custom or personalized products, hazardous materials, flammable liquids or gases, gift cards, and final-sale items. Contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the item you have. After the return is accepted, place a separate order for the replacement item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days without giving a reason, subject to applicable law. The item must be in the same condition in which you received it, unused, with any original tags, and in its original packaging, with proof of purchase.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund is approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card issuer may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at epelaymex@163.com.