Last updated: July 10, 2026
Shipping Policy | Return & Refund Policy | Privacy Policy | Terms of Service
Limited Product Support
Contact EPELAY within 30 calendar days of delivery if filament has a manufacturing defect or an incorrect or damaged item was delivered.
What May Qualify
Confirmed material contamination, manufacturing-related diameter problems, damaged sealed packaging before use, an incorrect product or shipping damage may qualify after review.
What Is Not Covered
A failed print is not automatically a filament defect. Coverage does not include normal color variation, moisture exposure after opening, incorrect temperature or slicer settings, printer hardware problems, equipment incompatibility, nozzle blockage or wear, unsafe storage, modification or use outside the stated material purpose.
Evidence Required
Provide the order number, product and color, spool label or batch information, photos or video, remaining filament and relevant printer settings. Keep the spool and packaging until the review is complete.
Available Remedy
If EPELAY confirms a covered issue, the remedy may be a replacement, store credit or refund depending on inventory and the nature of the claim. This policy does not limit consumer rights that cannot legally be excluded.
Start a Claim
Submit the details through the Contact Us page and select Order support.