Last updated: July 10, 2026
Shipping Policy | Return & Refund Policy | Privacy Policy | Terms of Service
Order availability
Products marked Sold out cannot be ordered. Shipping estimates apply only after an item is in stock, payment is accepted and an order confirmation is issued.
Processing time
In-stock orders are normally prepared within 1-2 business days. Weekends and public holidays are not business days. High-volume periods, address verification or payment review may add time. If a material has a different lead time, the product page or order confirmation will state it.
United States delivery
For orders fulfilled from inventory serving the contiguous United States, estimated transit time is normally 3-7 business days after dispatch. This is an estimate, not a guaranteed delivery date. The carrier and tracking details are provided when available.
Alaska, Hawaii, Puerto Rico, APO/FPO and PO Boxes
Service availability is determined at checkout. Some destinations or PO Boxes may have limited carrier options and longer delivery times. If checkout does not offer a shipping method, contact EPELAY before ordering.
International shipping
International availability, cost and estimated delivery time depend on the destination and are shown at checkout when supported. The recipient is responsible for import duties, taxes and customs charges unless checkout explicitly states otherwise.
Shipping cost
Shipping charges are calculated at checkout. Free shipping applies only when a clearly displayed promotion or checkout rate says it does; there is no permanent free-shipping threshold promised by this policy.
Tracking
When tracking is available, it is sent to the email address used at checkout. Carrier scans can take up to 48 hours to appear after a label is created.
Address changes and cancellations
Contact EPELAY as soon as possible after ordering. We can change or cancel an order only before fulfillment begins. We cannot guarantee changes after a shipping label has been created.
Lost, delayed or damaged packages
If tracking has not updated for 7 calendar days, a package is marked delivered but cannot be found, or the parcel arrives damaged, contact us through the Contact Us page. Include the order number, shipping address and photos of damage when relevant. Keep all packaging while the case is reviewed.
Fulfillment disclosure
EPELAY is operated from Hong Kong. In-stock orders may be fulfilled from warehouses serving the United States or other regions. A specific shipping origin is promised only when it is shown on the product page, at checkout or in the order confirmation.